Hi Beverley – I would just like to email you to thank you for your services today and commend you on doing a stellar job. I was very pleased with how things went today. The level of professionalism you showed was much to my satisfaction and greatly appreciated. I felt very relaxed at having you in control of the proceedings and how you kept me informed of all that was going on. You are an absolute credit to your profession and a great asset for your company. I would also like to thank Debbie for giving you such a thorough briefing on my case files.